Cisco Cisco Email Security Appliance C170 Referências técnicas

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C I S C O   I R O N P O R T   A S Y N C O S   7 . 3   C L I   R E F E R E N C E   G U I D E

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training@ironport.com 

Certifications. For questions relating to certificates and certification exams:

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http://training.ironport.com/certification.html 

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certification@ironport.com

You can access the IronPort Knowledge Base on the Cisco IronPort Customer Support page at 
the following URL:

http://cisco.com/web/ironport/index.html

Note — You need a Cisco support account to access the site. If you do not already have an 
account, click the Register link on the Support page. Generally, only Cisco customers, 
partners, and employees can access the Support page.

The Knowledge Base contains a wealth of information on topics related to IronPort products. 

Articles generally fall into one of the following categories:

• How-To. These articles explain how to do something with an IronPort product. For 

example, a how-to article might explain the procedures for backing up and restoring a 
database for an appliance.

• Problem-and-Solution. A problem-and-solution article addresses a particular error or 

issue that you might encounter when using an IronPort product. For example, a problem-
and-solution article might explain what to do if a specific error message is displayed when 
you upgrade to a new version of the product.

• Reference. Reference articles typically provide lists of information, such as the error codes 

associated with a particular piece of hardware.

• Troubleshooting. Troubleshooting articles explain how to analyze and resolve common 

issues related to IronPort products. For example, a troubleshooting article might provide 
steps to follow if you are having problems with DNS.

Each article in the Knowledge Base has a unique answer ID number. 

You can request Cisco IronPort product support by phone, email, or online 24 hours a day, 7 
days a week. 

During Customer Support hours — 24 hours a day, Monday through Friday, excluding U.S. 
holidays — an engineer will contact you within an hour of your request. 

To report a critical issue that requires urgent assistance outside of Customer Support hours, 
contact IronPort using one of the following methods:

U.S. Toll-free: 1 (877) 641-4766

International: 

http://cisco.com/web/ironport/contacts.html