Cisco Cisco Email Security Appliance C170 Guia Do Utilizador
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Cisco AsyncOS 9.5 for Email User Guide
Chapter 17 File Reputation Filtering and File Analysis
Troubleshooting File Reputation and Analysis
•
Ensure that you have met the requirements in
.
•
Check for network issues that may prevent the appliance from communicating with the cloud
services.
services.
•
Increase the Query Timeout value:
Select Security Services > File Reputation and Analysis. The Query Timeout value is in the
Advanced settings area.
Advanced settings area.
Error When Viewing File Analysis Report Details (Private Cloud File Analysis)
Problem
You see an API key, registration, or activation error when attempting to view File Analysis
report details.
Solution
If you are using a private cloud (on-premises) Cisco AMP Threat Grid appliance for file
analysis, see the substeps near the end of the procedure in
.
If your AMP Threat Grid appliance hostname changes, you must repeat the process referenced by these
substeps.
substeps.