Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

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Cisco AsyncOS 9.5 for Email User Guide
 
Chapter 28      Using Email Security Monitor
  Troubleshooting Email Reports
Troubleshooting Email Reports
Problem
Drilling down from a report to view details in message tracking yields unexpected results. 
Solution
This can occur if reporting and message tracking were not simultaneously enabled, functioning 
properly, and storing data locally (as opposed to being stored centrally on a Security Management 
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is 
enabled and functioning on that appliance, independently of whether the other feature (reporting or 
message tracking) is enabled and functioning. Therefore, reports may include data that is not available 
in Message Tracking and vice-versa.