Cisco Cisco Email Security Appliance C170 Guia Do Utilizador
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Cisco AsyncOS 9.0 for Email User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Disabling a Tech Support Tunnel
An enabled techsupport tunnel remains connected to
upgrades.ironport.com
for 7 days. After that
time, established connections will not be disconnected but will be unable to re-attach to the tunnel once
disconnected.
disconnected.
To disable the tunnel manually:
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Disable.
Disabling Remote Access
A remote access account that you create using the
techsupport
command remains active until you
deactivate it.
Procedure
Step 1
From the command-line interface, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Enter
disable
.
Checking the Status of the Support Connection
Procedure
Step 1
From the command-line interface, enter the
techsupport
command.
Step 2
Enter
status
.
Running a Packet Capture
Packet Capture allows support personnel to see the TCP/IP data and other packets going into and out of
the appliance. This allows Support to debug the network setup and to discover what network traffic is
reaching the appliance or leaving the appliance.
the appliance. This allows Support to debug the network setup and to discover what network traffic is
reaching the appliance or leaving the appliance.
Procedure
Step 1
Choose Help and Support > Packet Capture.