Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

A user receives multiple spam notifications for a single message. 

Possible causes: 

The user has multiple email addresses and the spam message was sent to more than one of those 
addresses. 

The user is a member of one or more email aliases that received the spam message. To minimize 
duplications, and for more information, see 

Recipient is not receiving spam notifications. 

If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam 
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled. 
See 

. 

Have the user check the junk mail settings of their email client. 

This section explains how to work with messages in local or external spam quarantines. 

Administrative users can see and manage all messages in the spam quarantine. 

Select Monitor > Spam Quarantine, then click the number in the Messages column.

The spam quarantine opens in a separate browser window. 

Specify an envelope recipient.

You can enter a partial address. 

Select whether the search results should match the exact recipient you entered, or whether the results 
should contain, start with, or end with your entry.