Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

13-17

User Guide for AsyncOS 9.8 for Cisco Email Security Appliances

Chapter 13 Anti-Spam

Reporting Incorrectly Classified Messages to Cisco Systems

Using Cisco Email Security Plug-In

Cisco Email Security Plug-In is a tool that allows users (email administrators and end users) to report
incorrectly classified messages to Cisco using Microsoft Outlook. When you deploy this plug-in as part
of Microsoft Outlook, a reporting menu is added to the Microsoft Outlook web interface. You can use
the plug-in menu to report incorrectly classified messages.

Additional Information

•

You can download Cisco Email Security Plug-In from the following page:

https://software.cisco.com/portal/pub/download/portal/select.html?&mdfid=284900944&flowid=4
1782&softwareid=283090986

•

For more information, see the Cisco Email Security Plug-In Administrator Guide
(

http://www.cisco.com/c/en/us/support/security/email-encryption/products-user-guide-list.html

Using Cisco Email Submission and Tracking Portal

Cisco Email Submission and Tracking Portal is a web-based tool that allows email administrators to
report incorrectly classified messages to Cisco. Administrators can also track the submissions from their
organization using the portal.

Note

Currently, you can report only incorrectly classified spam messages using the portal.

Procedure

Step 1

https://securityhub.cisco.com/

) using your Cisco credentials.

Step 2

Click Email Submission and Tracking.

Step 3

Under Submissions tab, click New Submission.

Step 4

Select the incorrectly classified messages. These messages must be in EML format and the total size of
the messages must not exceed 15 MB.

Step 5

Click Create.

For more information, see

https://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/200648-ESA-FAQ-How
-to-work-with-Cisco-Email-Su.html

Forwarding Incorrectly Classified Message as an Attachment

Depending on the category of the message, you can forward each incorrectly classified message as an
RFC 822 attachment to the following addresses:

•

Missed spam -

spam@access.ironport.com

•

Message marked as a spam, but is not a spam -

ham@access.ironport.com

•

Missed marketing message -

ads@access.ironport.com

•

Message marked as a marketing message, but is not a marketing message -

not_ads@access.ironport.com