Cisco Cisco Email Security Appliance C190 Guia Do Utilizador

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User Guide for AsyncOS 9.8 for Cisco Email Security Appliances
 
Chapter 41      Testing and Troubleshooting
  Troubleshooting Email Delivery From the Appliance
When you sort by Connections Out, does any one domain reach the maximum connections specified 
for a listener? The default maximum number of connections for a listener is 600. The default 
maximum system-wide number of connections if 10,000 (set by the 
deliveryconfig
 command). 
You can examine the maximum number of connections for a listener using the command:
listenerconfig
 -> 
edit
 -> listener_number -> 
limits
Are the connections for a listener further limited by the 
destconfig
 command (either by system 
maximum or by Virtual Gateway addresses)? Use this command to examine the 
destconfig
 
connection limits: 
destconfig
 -> 
list
Use the 
hoststatus
 command. 
“Drill-down” using the 
hoststatus
 command on the top domains listed from the results listed by 
the 
tophosts
 command. 
Is the host available and accepting connections? 
Are there problems with one specific MX record mail server for the given host? 
The 
hoststatus
 command reports the last “5XX” status code and description returned by the host 
if there is a 5XX error (Permanent Negative Completion reply) for the specified host. If the last 
outgoing TLS connection to the host failed, the 
hoststatus
 command displays the reason why it 
failed.
Configure and/or examine the domain debug, bounce, and text mail logs to check if the recipient 
host is available.
Domain debug logs record the client and server communication during an SMTP conversation 
between the appliance and a specified recipient host. This log file type can be used to debug issues 
with specific recipient hosts. 
For more information, see 
Bounce logs record all information pertaining to each bounced recipient.
For more information, see 
Text mail logs contain details of email receiving, email delivery and bounces. Status information is 
also written to the mail log every minute. These logs are a useful source of information to understand 
delivery of specific messages and to analyze system performance.
For more information, see 
Use the 
telnet
 command to connect from the appliance to the problem domain:
mail3.example.com> telnet
Please select which interface you want to telnet from.
1. Auto
2. Management (192.168.42.42/24: mail3.example.com)
3. PrivateNet (192.168.1.1/24: mail3.example.com)
4. PublicNet (192.168.2.1/24: mail3.example.com)
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