Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

You receive the following warning alert: Unable to Connect to the Cisco Aggregator Server.

Do the following:

Check the connectivity between the appliance and the Cisco Aggregator Server by pinging the 
hostname of the server from the appliance. Use the 

aggregatorconfig

 command in CLI to view the 

hostname of the Cisco Aggregator Server.

If you are connecting via a proxy specified in Security Services > Service Updates, verify that this 
is configured and working properly.

Check for other network issues that might prevent connection.

Check if the DNS service is running.

If the problem persists, contact Cisco TAC.

You receive the following warning alert: Unable to retrieve web interaction tracking 

information from the Cisco Aggregator Server.

Do the following:

If you are connecting via a proxy specified in Security Services > Service Updates, verify that this 
is configured and working properly.

Check for other network issues that might prevent connection.

Check if the DNS service is running.

If the problem persists, contact Cisco TAC.

Except for changes explicitly described in this document, make no other changes using the 

websecurityadvancedconfig

 command without guidance from TAC. 

Messages that contain URLs in a particular category are not found when searching by that 

category. 

See