Cisco Cisco Email Security Appliance C170 Guia Do Utilizador

You receive several alerts about failures to connect to the file reputation or analysis services in 

the cloud. (A single alert may indicate only a transient issue.) 

Ensure that you have met the requirements in 

. 

Check for network issues that may prevent the appliance from communicating with the cloud 
services. 

Increase the Query Timeout value: 

 Select Security Services >  File Reputation and Analysis. The Query Timeout value is in the 
Advanced settings area. 

You receive an API key alert when attempting to view File Analysis report details, or the Email 

Security appliance is unable to connect to the AMP Threat Grid server to upload files for analysis. 

This error can occur if you change the hostname of the AMP Threat Grid server and you are 

using a self-signed certificate from the AMP Threat Grid server, as well as possibly under other 
circumstances. To resolve the issue: 

Generate a new certificate from the AMP Threat Grid appliance that has the new hostname. 

Upload the new certificate to the Email Security appliance. 

Reset the API key on the AMP Threat Grid appliance. For instructions, see the online help on the 
AMP Threat Grid appliance. 

Files are not evaluated or analyzed as expected. There is no alert or obvious error. 

Consider the following: 

The file may have been sent for analysis by another appliance and thus already be present on the File 
Analysis server or in the cache of the appliance that is processing the file. 

You receive alerts of severity Info about file types that can be sent for file analysis. 

This alert is sent when supported file types change, or when the appliance checks to see what 

file types are supported. This can occur when: