Cisco Cisco Email Security Appliance C170 Guia Do Utilizador
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User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 21 Automatically Remediating Messages in Office 365 Mailboxes
Troubleshooting Mailbox Remediation
Viewing Logs
Mailbox remediation information is posted to the following logs:
•
Mail Logs (
mail_logs
). The time at which the mailbox remediation process started is posted to this
log.
•
Mailbox Auto Remediation Logs (
mar
). Information related to remediation status, actions
performed, errors and so on are posted to this log.
Alerts
Alert: Connectivity Issues Between Appliance and Office 365 Services Detected
Problem
You receive an info-level alert indicating that there are connectivity issues between your
appliance and Office 365 services and the appliance is unable to perform the configured remedial action.
Solution
Do the following:
•
Check for network issues that might prevent the communication between your appliance and Office
365 services.
365 services.
Review the network settings of your appliance. See
.
•
Check for firewall issues. See
Error Message
Reason and Solution
The SMTP address has no mailbox
associated with it
You have entered an email address that is not part of the
Office 365 domain.
Office 365 domain.
Enter a valid email address and check the connection again.
Application with identifier
'<client_id>' was not found in
the directory <tenant_id>
You have entered an invalid Client ID.
Modify the Client ID on the Mailbox Settings page and check
the connection again.
the connection again.
No service namespace named
'<tenant_id>' was found in the
data store.
You have entered an invalid Tenant ID.
Modify the Tenant ID on the Mailbox Settings page and check
the connection again.
the connection again.
Error validating credentials.
Credential validation failed
You have entered an invalid certificate thumbprint.
Modify the certificate thumbprint on the Mailbox Settings
page and check the connection again.
page and check the connection again.
Error validating credentials.
Client assertion contains an
invalid signature.
You have entered an incorrect certificate thumbprint or you
have uploaded an invalid or incorrect certificate private key.
have uploaded an invalid or incorrect certificate private key.
Verify that:
•
You have entered the correct thumbprint.
•
You have uploaded the correct certificate private key.
•
The certificate private key is not expired.
•
The time zone of your appliance matches the time zone in
the certificate private key.
the certificate private key.