Cisco Cisco TelePresence MX700 Guia Do Utilizador

Cisco

D15029.01 Troubleshooting Guide TC6.0, April 2013.

Copyright © 2013 Cisco Systems, Inc. All rights reserved.

3

Certificates ....................................................................................................................... 22
CUCM CApF ..................................................................................................................... 22

How to factory reset your device .......................................................................................22

Suggested methods ............................................................................................................. 22
Factory reset using the Touch interface ............................................................................... 23
Factory reset using the web interface .................................................................................. 23
Factory reset using SSH, Telnet and serial connection ........................................................ 24
Factory reset - physical reset method for C20, EX60, EX90, MX200, MX300 and SX20 .. 24
Factory reset the Touch panel .............................................................................................. 26
running temperature of systems ......................................................................................... 26

Release and option keys .................................................................................................... 27

release keys......................................................................................................................... 27
Option keys ........................................................................................................................... 27

Adding option keys ........................................................................................................... 27

How to create a support ticket ..........................................................................................28

Getting required log files from the system ........................................................................28

Basic log capturing ............................................................................................................... 28
Sip and H.323 call flow logging ............................................................................................ 29

Capturing Sip and H.323 signaling messages ................................................................. 29
packet capture .................................................................................................................. 29
Wireshark call analysis usage ........................................................................................... 30

Appendix A - Other sources of information ....................................................................... 31

Access latest software ..........................................................................................................31

FAQ ........................................................................................................................................31
Customer Telepresence forum ..............................................................................................31
Documentation ......................................................................................................................31
Search known bugs ............................................................................................................. 32

TC Console ........................................................................................................................... 32

System integrator ................................................................................................................ 32
Video conferencing room Setup Guide ............................................................................... 32
Clearpath Whitepaper .......................................................................................................... 32

Appendix B – Gaining root access to your system .............................................................33

Appendix C – Serial connections .......................................................................................33

Appendix D – Useful software ............................................................................................34

Windows ............................................................................................................................... 34
OS X (Mac) ........................................................................................................................... 34
linux ..................................................................................................................................... 34
packet capturing via Cisco Switch ....................................................................................... 34

Appendix E – Web diagnostics and on screen error messages and warnings ...................35

Troubleshooting Guide TC6.0