Cisco Cisco Tidal Enterprise Orchestrator Adapter Content Pack for SAP Guia Do Utilizador
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Cisco TEO—Process Automation Guide for Incident Response for SAP
OL-24785-02
Chapter 2 Understanding the Automation Pack Content
Viewing Automation Pack Content and Dependencies
Incident Response for SAP Processes
The following table contains the processes that are imported by the Incident Response for SAP
automation pack.
automation pack.
Process Name
Description
ABAP ShortDumps Last 1 hour – DB2
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour – DB2
Mainframe
Mainframe
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour – Oracle
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour – SQL
Server
Server
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP Terminations (ShortDumps)
Detects when an ABAP program terminates abnormally.
Active Work Processes
Collects number of active work processes.
Aging Exclusive Transaction Lock
(Oracle)
(Oracle)
Detects and analyzes the cause of exclusive database locks.
This process examines the system work processes to
identify the process holding the lock.
This process examines the system work processes to
identify the process holding the lock.
Applications System Log Messages
Detects all messages in the SAP system log that generate
alerts relevant to applications.
alerts relevant to applications.
Background Processing Errors
Scans the job log for defined error messages to determine
why a job aborted. The process will only analyze jobs
defined in the global variable “Background Jobs Aborted –
List of Jobs”. The process is triggered by a CCMS alert
when a job aborts.
why a job aborted. The process will only analyze jobs
defined in the global variable “Background Jobs Aborted –
List of Jobs”. The process is triggered by a CCMS alert
when a job aborts.
Background Processing Server Metrics
Collects background processing performance metrics of
each application server.
each application server.
Background Processing System Metrics
Collects performance metrics of the system-wide
background processing system.
background processing system.
Background System Log Messages
Detects all messages in the SAP system log that generate
alerts relevant to background processing.
alerts relevant to background processing.
Bad DB Indexes
Detects LiveCache defective database indexes.
BasisSystem System Log Messages
Detects all messages in the SAP system log that generate
alerts relevant to the basis subsystem.
alerts relevant to the basis subsystem.
BatchInput System Log Messages
Detects all messages in the SAP system log that generate
alerts relevant to the batch input (BDC) subsystem.
alerts relevant to the batch input (BDC) subsystem.
Blocked Queues
Detects and analyzes qRFC blocked CCMS alerts. This
process creates an incident only if another CCMS queue
blocked incident did not happen in the last 15 minutes.
process creates an incident only if another CCMS queue
blocked incident did not happen in the last 15 minutes.
Blocked Integration Server qRFC Queues Analyzes the status of the XI integration server qRFC
queues.
Buffer Hit Rate: "CUA"
Examines the status of SAP application server buffers for
user interface elements. This process analyzes the buffer
hit rate percentage to accurately identify buffer utilization.
user interface elements. This process analyzes the buffer
hit rate percentage to accurately identify buffer utilization.