Cisco Cisco Tidal Enterprise Orchestrator Adapter Content Pack for SAP Guia Do Utilizador

The following target group is imported by the Incident Response for SAP automation pack.

The knowledge base articles provide information to help understand the results of an activity or process, 
including a summary of what has occurred, the possible cause of the results, and suggested actions to 
take to resolve issues. The Incident Response for SAP automation pack contains the Knowledge Base 
articles that are included in the SAP activities. 

To view the knowledge base articles for Incident Response for SAP, use the Administration—Knowledge 
Base Articles view. See the Tidal Enterprise Orchestrator Reference Guide for additional information 
on knowledge base articles.

System Log – Customer

Monitors custom message IDs created in the SAP 
system log (customer). When there is a match, it 
creates an incident that is appended to the description 
in the Alert field.

No

System Log – Database

Enter the system log number and the incident name.

Yes

System Log – Miscellaneous

Enter the system log number and the incident name.

No

System Log – Security

Enter the system log number and the incident name.

Yes

System Log – Spool

Enter the system log number and the incident name.

Yes

System Log – Transport

Enter the system log number and the incident name.

No

Update Queue Time

Threshold for the update queue time per server. This 
variable is used by processes that are started by dialog 
response time CCMS alert. If the variable value is less 
than the CCMS threshold, an incident will be 
generated.

Enter the threshold value.

Yes

CA Wily Email Accounts

Includes the email targets that will be monitored by CA 
Wily alerts.