Cisco Cisco Process Orchestrator 3.1 Guia Do Utilizador
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Cisco Process Orchestrator 3.1 User Guide
Chapter 7 Advanced Authoring Concepts
Authoring Knowledge Base Articles
To create a knowledge base article:
Step 1
Choose Definitions > Knowledge Base, right-click and choose New > Knowledge Base.
Step 2
On the Knowledge Base property pages, define the properties, including:
•
Summary—A concise description of the issue.
•
Possible cause—An explanation of the condition that may be causing the issue. If necessary, enter
multiple possible causes so that all possibilities are investigated.
multiple possible causes so that all possibilities are investigated.
•
Possible resolution—List of actions that can be performed to attempt to resolve the issue.
•
Related information—Additional information that may be relevant to the issue.
Step 3
Click OK to close the dialog box.