Cisco Headend Digital Broadband Delivery System Guia Do Utilizador
4002178 Rev C
Configuring SARA to Enhance Your Subscribers’ Experience
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Chapter 1
Configuring SARA to Enhance Your Subscribers’ Experience
Overview
Introduction
As a cable operator, you want to keep your subscribers happy and attract new
subscribers. Now more than ever, you must get to know your subscribers to help
you develop the best and most appealing products. The configurable options of the
Cisco Resident Application (SARA) allow you to customize the application to best
suit your subscribers’ needs.
Before you configure SARA for your subscribers, think about the options that your
Before you configure SARA for your subscribers, think about the options that your
subscribers will find most appealing. This chapter provides a list of the options that
you can configure for SARA to best suit your subscribers’ needs.
Note: When you change the configuration of SARA, it often affects your subscribers’
Note: When you change the configuration of SARA, it often affects your subscribers’
experience with SARA and can generate support calls. The marketing department,
engineering, and the CSRs must communicate with each other to determine the best
SARA configuration and they must prepare for questions resulting from changes
that are made.
How Do You Configure SARA?
SARA uses a standard set of default parameters that define the way the set-top
operates. You can change this default configuration and provide only the features
that your subscribers will use most often. The Explorer® set-top is also referred to as
a Digital Home Communication Terminal (DHCT). The acronym DHCT appears on
several of the graphical user interfaces that you use to configure the set-top. For
example, the set of parameters that control how the set-top operates is called a
DHCT configuration. The DHCT configuration affects the subscriber’s experience
with SARA.