Cisco Headend System Release 2.7 Manual De Manutenção
PowerKEY/EA Issues
4024836 Rev D
133
Symptom
Type of
DHCT
Possible Solution
No Incoming
EMMs
Unstaged
1
Does the DNCS have the EMMs loaded for the CableCARD
module?
a
If yes, follow these steps:
i Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on
the CableCARD module.
ii Stage the CableCARD module again.
b
If no, contact us to get the correct EMMs.
2
Does the CableCARD module's MAC address match the
MAC address recorded in the billing system?
–
–
If yes, follow these steps:
i Confirm that the actual MAC address for the
module matches the MAC address recorded in the
DNCS.
ii Confirm that the Secure Micro Address for the
module matches the Secure Micro Address recorded
in the DNCS.
iii Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on
the CableCARD module.
iv Stage the CableCARD module again.
–
If no, follow these steps:
i Ask the DNCS operator to correct any existing mis-
matches.
ii Stage the CableCARD module again.
iii Go to step 3 if these actions do not remedy the
iii Go to step 3 if these actions do not remedy the
situation.
3
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with S1. No EMMs/ISE/EA.
No Incoming
EMMs
Deployed
1
Follow these steps:
a
Confirm that the DHCT boots into two-way mode (that
it has an IP address listed on the diagnostic screens, if
applicable).
b
Ask the DNCS operator to send an instant hit to the
CableCARD module.
c
Stage the CableCARD module again.
2
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with S1. No EMMs/ISE/EA.