Cisco Cisco Explorer Set-top Software Version 2.1 Guia Do Utilizador
Chapter 12 Authorization Issues
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EMM Receipt Issues
Description
The DHCT is not responding to any authorization transactions.
Possible Causes
The DHCT is not receiving valid EMMs.
RF signals are not within an acceptable range.
Diagnosing the Issue
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 4—Statuses and
Network Parameters
Network Parameters
ISE[1]
0x00000001—desired value
Note: If the value is not
0x00000001, send an instant hit
from the DNCS or the billing
system to the DHCT.
0x00000001, send an instant hit
from the DNCS or the billing
system to the DHCT.
TV Mgr
Active—desired value
Page 5—RF Status
CURRENT FDC/Level Signal levels should display in
the "white"—within acceptable
range
range
Note: If the Level value appears in
amber or red, the DHCT is not
receiving an adequate RF signal.
Check the RF signal levels.
amber or red, the DHCT is not
receiving an adequate RF signal.
Check the RF signal levels.
Page 6—PowerKEY
Information
Information
EMMs (Received)
Value should increment after
sending an "instant hit"
sending an "instant hit"
Note: If the EMM value does not
increment, verify that EMMs are
loaded on the DHCT. Contact your
DNCS administrator to verify that
EMMs are properly loaded on the
DHCT.
increment, verify that EMMs are
loaded on the DHCT. Contact your
DNCS administrator to verify that
EMMs are properly loaded on the
DHCT.
Sub Expires
Date greater than 20 days into
the future
the future
Note: If a date less than 20 days
into the future or if Expired
appears, send an instant hit to
DHCT to see if the Sub Expires
date updates.
into the future or if Expired
appears, send an instant hit to
DHCT to see if the Sub Expires
date updates.