Cisco Cisco Unified Contact Center Express 11.0(1)

Download the CAD602_SR5.exe file to your CAD client(s). Make a note of the location where you save 
the downloaded file.

Close all running desktop applications.

Double-click the downloaded file.

The Service Release begins installing and replaces files and restarts services as needed. When the 
process is finished, you are notified that the installation is complete.

Depending upon your operating system, you might be asked to reboot. You MUST select Yes in order 
for all of the components to be installed.

When you uninstall Service Release 5, all previous service release fixes will be removed and your system 
will revert to its base release level. If you want to return to an earlier service release system state, you 
must reinstall that earlier service release after uninstalling Service Release 5.

Open the Add/Remove Programs utility in Windows Control Panel.

Select Desktop SR 05, and then click Change/Remove.

During the uninstall process, you might be asked to reboot. You MUST select Yes in order for all of the 
components to be removed.

After the restart of the CAD server PC, the system will be back to its base level software state. 

Restart the client box.

The following issues have been resolved in CAD 6.0(2) Service Release 5.

You can view more information and track individual CAD defects using the Cisco Bug Toolkit located 
at: 

http://www.cisco.com/support/bugtools/Bug_root.html

 

The Cisco bug defect web site requires a user name and password. You can obtain a user name and 
password when you register with Cisco.