Cisco Cisco Unified CallConnector for Salesforce.com Ficha De Dados
Data Sheet
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 1 of 4
Cisco Unified CallConnector for Salesforce.com
An integral part of the Cisco
®
Unified Communications family of products, Cisco Unified
CallConnector for Salesforce.com is a desktop solution that integrates Cisco Unified
Communications Manager Express and Cisco Unified Communications Manager with
Salesforce.com. (Previous versions of Cisco Unified Communications Manager were
known as Cisco Unified CallManager.) The connector offers easy-to-use call control and
productivity features that help increase productivity and improve customer service and
business intelligence. The GUI interface for Cisco Unified CallConnector for
Salesforce.com is embedded into the Salesforce.com interface, providing transparent
desktop integration and giving users new and easy ways to work smarter and faster.
The Cisco Unified Communications family of voice, video, and IP communications products and
applications helps organizations communicate more effectively – enabling them to streamline
business processes, reach the right resource the first time, and reduce costs and maximize
revenue. The Cisco Unified Communications system is an integral part of a complete, integrated
business communications solution for organizations of all sizes. The solution also includes network
infrastructure, security, and network management products; wireless connectivity; a lifecycle
services approach; and flexible deployment and outsourced management options, end-user and
partner financing packages, and third-party communications applications.
Figure 1 shows an example of the interface for Cisco Unified CallConnector for Salesforce.com.
Figure 2 shows Cisco Unified CallConnector for Salesforce.com embedded into the Salesforce.com
application.
Figure 1. Interface for Cisco Unified CallConnector for Salesforce.com