Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
52
November 2013
Although the agents in the branch offices are widely scattered geographically, the
network is still fairly simple. Recording Solution supports both desktop and server
capture methods for remote agents using VPN connectivity. Since desktop packet
capturing is easier to configure, it is chosen for this deployment.
network is still fairly simple. Recording Solution supports both desktop and server
capture methods for remote agents using VPN connectivity. Since desktop packet
capturing is easier to configure, it is chosen for this deployment.
After verifying that the agents’ PCs have NICs that can use promiscuous mode, we can
move ahead with the deployment.
move ahead with the deployment.
Although network recording is supported for Recording Solution in this case, it is not
the preferred implementation due to the geographical distance between the agents’
the preferred implementation due to the geographical distance between the agents’
How many agents use soft IP phones on their desktop?
0
Figure 25.
International Sprockets network diagram
Table 6.
International Sprockets questionnaire (cont’d)
Question
Answer