Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida

NICQ Tests

November 2013

If you have more than one IP phone connected inline with the NIC, only one of them is
reported, not both.

Test

Corrective Action if Test Fails

Check for SCCP
KeepAlive
messages

• Verify that the IP phone is connected inline with the NIC

being tested

• Ensure that the phone uses SCCP

• Ensure that the IP phone is configured correctly in Unified

CM to pass the traffic out its second network port

• Ensure that the SCCP port is 2000 in Unified CM

• Ensure that the capture time is long enough to capture the

required number (3) of KeepAlive packets. Use the -t
parameter to allow more time to capture packets. This
might also be the case if the default SCCP KeepAlive
refresh rate is changed from its default value of 30
seconds and the capture time is not at least 3 times this
value.

Check for SIP
REGISTER
messages

• Verify that the IP phone is connected inline with the NIC

being tested

• Ensure that the phone uses SIP

• Ensure that the IP phone is configured correctly in Unified

CM to pass the traffic out its second network port

• Ensure that the capture time is long enough to capture the

required number (3) of REGISTER packets. Use the -t
parameter to allow more time to capture packets. This
might also be the case if the SIP KeepAlive refresh rate is
changed from its default value of 18 seconds and the
capture time is not at least 3 times this value.