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Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida

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Configuring and Troubleshooting VoIP Monitoring
72
November 2013
Limitations
CAD’s packet sniffing library works only with NICs that are bound to TCP/IP. Make sure 
the sniffing card is bound to TCP/IP.
In a Unified CCX environment, VoIP Monitor Service is only supported on the CCX unit.