Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
82
November 2013
Common CAD Issues
If you are experiencing an issue that is related to VoIP monitoring and recording, refer
to Cisco CAD Troubleshooting Guide.
to Cisco CAD Troubleshooting Guide.
Common Recording Solution Live Monitoring and
Recording Issues
Recording Issues
lists some of the issues that might be encountered with VoIP monitoring and
recording in Cisco Recording Solution. The issues are listed in order of their frequency
(identified in the third column).
(identified in the third column).
The first column briefly describes the issue and identifies the page on which the issue
and possible solutions are described in detail. The second column provides a
lengthier description of the issue.
and possible solutions are described in detail. The second column provides a
lengthier description of the issue.
NOTE: These are possible issues with features related to the
Recording Solution Live Monitoring and Call Recording features that
deal with packet capture or stream redirection. Issues related to
other features, such as file uploads and scoring calls are not
addressed here.
Recording Solution Live Monitoring and Call Recording features that
deal with packet capture or stream redirection. Issues related to
other features, such as file uploads and scoring calls are not
addressed here.
15
Monitor
service
service
• Is the service3 installed correctly?
• Is the service active?
• Does the service have connectivity with other
• Is the service active?
• Does the service have connectivity with other
components and the required database?
• Are there available CPU resources?
• Are any errors being reported in the log files?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
• Is the server behind a firewall or router?
• Are any errors being reported in the log files?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
• Is the server behind a firewall or router?
16
Software
configuration
configuration
• Is the agent configured correctly?
• Are the agent and device configured for the correct
• Are the agent and device configured for the correct
method of packet capture?
• Are all the associations between agent, device, monitor
service, and recording service correct?
1 If a product is not specified, the component applies to both CAD and Recording Solution.
Table 9.
Possible causes of failure in monitoring/recording
1
(cont’d)
No.
Component
Issue