Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
92
November 2013
Opening a TAC Case
If you are unable to discover why you cannot successfully monitor or record agent calls
after looking at the debug files, you can open a TAC case. When doing this, provide the
following information:
after looking at the debug files, you can open a TAC case. When doing this, provide the
following information:
■
Product version you are using
■
Problem description
■
Exact steps you took when you experienced the problem
■
Exact text of any error messages you saw
■
Debug files from the time you saw the error with the debug level set to
maximum
maximum
■
Configuration information for your system (How many VoIP Monitor services,
desktop or service monitoring attempted, IP addresses of VoIP Monitor
services, agent extensions you attempted to monitor/record, etc.)
desktop or service monitoring attempted, IP addresses of VoIP Monitor
services, agent extensions you attempted to monitor/record, etc.)