Cisco Cisco Customer Response Solution Downloads Folheto
Diagnosing and Correcting Cisco CRA Problems
Cisco IP ICD Problems
10
Troubleshooting Cisco Customer Response Applications
OL-3051-01
The ICD radio button is not available
Symptom
The ICD radio button is not available in the Cisco CallManager
Associated Devices web page.
Possible Cause
An error occurred during the installation process.
Recommended Action
Perform the following steps to modify the system profile
object in the LDAP directory and set the iaq flag to true:
1.
Log in to the LDAP server using DC Admin (or another login program based
on your LDAP server type).
on your LDAP server type).
2.
Navigate to the following location: CCN > systemProfile.
3.
Right-click SystemProfile, and then set the IAQ Flag under the Application
Install Status tab to true.
Install Status tab to true.
4.
Wait 15 minutes or restart the IIS and its dependent services.
5.
If you still do not see the agents, from the CRA Administration web page,
choose System > Configuration and Repository and verify that the User
Base field contains the location where users are stored.
choose System > Configuration and Repository and verify that the User
Base field contains the location where users are stored.
You cannot select the order of agents
Symptom
When you configure a resource group, the system does not allow you to
select the order of agents.
Possible Cause
You order agents at the CSQ level.
Recommended Action
When you configure the CSQ and select the desired
Resource Group, click Show Resources and order the agents as desired.