Cisco Cisco Smart CallConnector Server and Advanced Client Manual De Manutenção
Guides, License & Maintenance
Administrator Guide 5-21
5.2.8 Configure A New Operator Position
The Navigation Guides will walk you through the steps for adding a new operator console
position. A new operator position can be added to a CallConnector Server or as a backup
position to an existing primary operator position.
Step 1
Open the CallConnector Users window in the Manage Users and Contacts
Step 2
Click on New User to create a new Operator account
Step 3
Select the Operator’s phone
Step 4
Add the Operator to the call queues
Step 5
Restart all CallConnector Services
The table below summarizes the steps associated with the corresponding configuration pages and the
chapter you can refer to for more information:
Step
Where to setup
Reference
Open the CallConnector
Users Window in the Manage
Users and Contacts
Users Window in the Manage
Users and Contacts
Manage Users/Contacts
Users and Contacts
CallConnector Users
Chapter 7: Manage
Users & Contacts
Users & Contacts
Click on New User to create a
new Operator account
new Operator account
Manage Users/Contacts
Add
New
Add New User
Chapter 7: Manage
Users & Contacts
Users & Contacts
Select the phone for the
Operator
Operator
Manage Users/Contacts
Users and Contacts
CallConnector Users
Phones
Chapter 7: Manage
Users & Contacts
Users & Contacts
Add this operator's directory
numbers to the call queues
numbers to the call queues
Configure Operator Parameters
Manage Call Queues
Manage Call Queues
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Restart all CallConnector
Services
Services
Setup Router & Servers
Service Actions
Chapter 6: Configuring
CallConnector Servers
CallConnector Servers
Table 5-7 Configuration Steps for A New Operator Position
5.2.8.1 Open the CallConnector Users Window in the Manage Users and Contacts
CallConnector Operator can be added from the CallConnector Users window. The
operator is added in as a CallConnector User of user type Operator.
Step 1
Click on Manage Users and Contacts tab in the Menu bar.
Step 2
Click on the Users and Contacts folder at the bottom of the folder list.
Step 3
Click on the CallConnector Users in the list under Users and Contacts.
This will display a list of all the configured users in the first table and the details of each selected user in
the tabbed section to the right.
Click on the Next button to proceed.