Cisco Cisco Smart CallConnector Server and Advanced Client Manual De Manutenção
Cisco Router Configuration
Administrator Guide 4-5
4.2.2
Additional Cisco Router Setup
for Operator
Consoles
Function
What needs to be setup
Configure the
Operator’s IP Phone(s)
Operator’s IP Phone(s)
The CallConnector Operator application allows the operators to control
the calls on their IP phone from the PC. This requires the phone to be
configured with directory numbers and features suitable for the operator
call handling functions, These include:
the calls on their IP phone from the PC. This requires the phone to be
configured with directory numbers and features suitable for the operator
call handling functions, These include:
Personal Directory Number
Directory Numbers for the incoming call of each category (call queues)
Softkey Features including Transfer-to-Voicemail
Directory Numbers for the incoming call of each category (call queues)
Softkey Features including Transfer-to-Voicemail
Call Routing to the
Operator Phones
Operator Phones
There can be several categories of calls received by the operators each
requiring a distinct call treatment. Examples of such call categories
might include the Main Number calls, Customer Support calls, Sales
calls or Internal calls. The routing of these calls to the operator phones
needs to be configured in the Cisco Router. Generally these calls will be
directed to different extension numbers in the operator’s phone.
requiring a distinct call treatment. Examples of such call categories
might include the Main Number calls, Customer Support calls, Sales
calls or Internal calls. The routing of these calls to the operator phones
needs to be configured in the Cisco Router. Generally these calls will be
directed to different extension numbers in the operator’s phone.
Multiple Operators
Deployments
Deployments
If the organization has multiple operators, the calls need to be distributed
to the operators. The recommended method is to use a hunt group for
each operator call queue.
to the operators. The recommended method is to use a hunt group for
each operator call queue.
Busy and Night
Service Routing
Service Routing
When the operators are not available during the work day the incoming
calls need to be routed either to an alternate number or to voice mail.
For off-hour call routing, the Cisco router night service routing can be
enabled.
calls need to be routed either to an alternate number or to voice mail.
For off-hour call routing, the Cisco router night service routing can be
enabled.
Park and Page
Numbers
Numbers
Park slots or directory numbers need to be configured on the router to
allow the operators to park the calls and make overhead
announcements. This requires:
allow the operators to park the calls and make overhead
announcements. This requires:
Setting up the Park Ephone-DN in the router
Setting up the overhead paging circuits and their associated DNs
Setting up the overhead paging circuits and their associated DNs
Telephony Service
Parameters
Parameters
Voicemail number and Fac Standard need to be enabled to allow
operators transfer calls directly to CUE.
Hunt-group logout HLog is required for operators to perform hunt-group
logout operation.
operators transfer calls directly to CUE.
Hunt-group logout HLog is required for operators to perform hunt-group
logout operation.
Table 4-3 Router Setup Requirements for CallConnector Operator Consoles