Cisco Cisco Computer Telephony Integration OS 8.5 Guia De Referência

A-2

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Appendix A Changes and Additions

Protocol Version 14

•

Added CallReferenceIDfield (for solution call trace) to BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF.

•

Added optional parms RequestingDeviceID and RequestingDeviceIDType to
CLEAR_CONNECTION_REQ.

•

Added DEVID_NON_ACD_DEVICE_IDENTIFIER and
DEVID_SHARED_DEVICE_IDENTIFIER to

Table 6-11

•

Added non ACD line types LINETYPE_NON_ACD_IN and LINETYPE_NON_ACD_OUT to

Table 6-14

•

Added calltype CALLTYPE_NON_ACD (27) to

Table 6-12

•

Added the NumPeripherals, FltPeripheralID, and MultilineAgentControl fields to OPEN_CONF.

•

Added the following status codes to

Table 6-1

–

E_CTI_INVALID_CONFIG_MSG_MASK

–

E_CTI_AUTO_CONFIG_RESET

–

E_CTI_INVALID_MONITOR_STATUS

–

E_CTI_INVALID_REQUEST_ID_TYPE

•

Added the following ControlFailureCode values to

Table 6-15

–

CF_INVALID_TRUNK_ID_SPECIFIED

–

CF_SPECIFIED_EXTENSION_ALREADY_IN_USE

–

CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED

–

CF_NETWORK_TRANSFER_OR_CONSULT

–

CF_NETWORK_TRANSFER_OR_CONSULT_FAILED

–

CF_DEVICE_RESTRICTED

–

CF_LINE_RESTRICTED

–

CF_AGENT_ACCOUNT_LOCKED_OUT

–

CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED

–

CF_MAXIMUM_LINE_LIMIT_EXCEEDED

–

CF_SHARED_LINES_NOT_SUPPORTED

–

CF_EXTENSION_NOT_UNIQUE

•

Added CTI_SERVICE_ACD_LINE_ONLY and CTI_SERVICE_IGNORE_CONF to

Table 6-30

•

Added the ClientAddressIPV6 field to the following events:

–

RTP_STARTED_EVENT

–

RTP_STOPPED_EVENT

–

CLIENT_SESSION_OPENED_EVENT

–

CLIENT_SESSION_CLOSED_EVENT

–

EMERGENCY_CALL_EVENT

–

START_RECORDING_REQ

–

START_RECORDING_CONF

–

STOP_RECORDING_REQ

–

STOP_RECORDING_CONF