Cisco Cisco Computer Telephony Integration OS 8.5 Guia De Referência

MAKE_PREDICTIVE_CALL_REQ

TRANSFER_CALL_REQ

SNAPSHOT_CALL_CONF

EventReasonCode field added to the AGENT_STATE_EVENT message.

AGENT_PRE_CALL_EVENT and AGENT_PRE_CALL_ABORT_EVENT messages added .

New messages added to Miscellaneous Services:

USER_MESSAGE_REQ/CONF

USER_MESSAGE_EVENT

SUPERVISOR_ASSIST_REQ/CONF

EMERGENCY_CALL_REQ/CONF

QUERY_AGENT_STATISTICS_REQ/CONF

QUERY_SKILL_GROUP_STATISTICS_REQ/CONF

AgentExtension and AgentID fields added tothe QUERY_AGENT_STATE_REQ message.

New values SYS_CTI_SERVER_OFFLINE, SYS_CTI_SERVER_ONLINE, and 
SYS_HALF_HOUR_CHANGE added to SystemEventID Values table (

Maximum length of all instances of the AgentInstrument field increased from 12 to 64 bytes.

SystemCapabilities field removed from the OPEN_CONF and SYSTEM_EVENT messages.

NumNamedVariables and NumNamedArrays fixed fields added to all messages that contain the 
NamedVariable and NamedArray floating fields.

Supervisor Service removed.

Queue information added to the QUERY_SKILL_GROUP_STATISTICS_CONF message.

AgentInstrument field added to QUERY_AGENT_STATE_CONF message.

Added the following fields to the QUERY_DEVICE_INFO_CONF message:

MaxActiveCalls

MaxHeldCalls

MaxDevicesInConference

MakeCallSetup

TransferConferenceSetup

CallEventsSupported

CallControlSupported

OtherFeaturesSupported

New PGStatus code values PGS_CTI_SERVER_OFFLINE and PGS_LIMITED_FUNCTION 
added to the PGStatusCode table (

).

Added HandledCallsAfterCallTimeSession and HandledCallsAfterCallTimeToday fields to the 
QUERY_AGENT_STATISTICS_CONF message.

Added HandledCallsAfterCallTimeToHalf and HandledCallsAfterCallTimeToday fields to the 
QUERY_SKILL_GROUP_STATISTICS_CONF message.

New Transfer/Conference Setup Mask values CONF_SETUP_SINGLE_ACD_CALL, 
TRANS_SETUP_SINGLE_ACD_CALL, and TRANS_SETUP_ANY_SINGLE_CALL added to 
the QUERY_DEVICE_INFO_CONF message.