Cisco Cisco IP Queue Manager Guia De Resolução De Problemas
Error occurred while performing the operation. The cluster information
and subscriber configuration does not match. The subscriber might be
dropped (Please check SQL server log for more details).
.
Also, both the Historical and Agent Replication status are:
Publication Snapshot Agent is Stopped
Subscription Agent is Unknown
Solution
This error message appears due to a SQL replication issue among the IPCC Express nodes. Complete these
steps in order to resolve this issue:
steps in order to resolve this issue:
Choose System > Control Center from the CRS AppAdmin menu bar.
The Control Center/Servers summary web page opens.
1.
Click the Component Activation hyperlink.
The Component Activation web page opens.
2.
Select the Subscriber node.
3.
Uncheck the Agent, Historical, and Repository Datastores, then click Update.
Make sure it shows as Deactivated.
4.
Check the Datastores, then click Update to activate them again.
5.
Restart the CRS node manager service on both the primary and subscriber servers.
6.
Graphs not Generated in Historical Reports
Sometimes the charts or graphs are not generated when you run historical reports even though you check the
Include charts in reports check box. Only the charts or graphs are not generated in the reports, and all other
non−graphical information is present.
Include charts in reports check box. Only the charts or graphs are not generated in the reports, and all other
non−graphical information is present.
The issue happens due to the presence of other third party applications that use Crystal reports or Crystal
dlls. Refer to Cisco bug ID CSCsv30102 (registered customers only) for more information.
dlls. Refer to Cisco bug ID CSCsv30102 (registered customers only) for more information.
Solution
As a workaround, copy the SSCSDK80.DLL file from the C:\WINDOWS\System32 folder, and paste it to
C:\Program Files\Business Objects\Common\3.5\bin.
C:\Program Files\Business Objects\Common\3.5\bin.
Historical Reports are Inaccurate or Missing Data
When you pull the data from the historical reporting client, the data seems to be incorrect. It reports far less
handled calls than normally expected.
handled calls than normally expected.
Complete these steps in order to resolve the issue:
Run the
select max(sessionid) from contactcalldetail
query in order to obtain the
max value.
It returns a 12 digit number.
1.
After you obtain the max value in step 1, complete these steps:
2.