Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guia De Resolução De Problemas

This section provides the recommended shutdown process for Cisco IPCC with all components running. This
process works best in an environment where most IPCC components are spread throughout multiple servers.

Log off all agents from IPCC.

1. 

Stop the IPCC agent desktop servers.

Stop either one or both. This depends on which server is installed.

Stop Cisco Agent Desktop servers. Refer to the Cisco Agent Desktop and Cisco Supervisor
Desktop Information Guide for more information.

♦ 

Stop CTIOS servers. Refer to the Cisco ICM Software CTIOS System Manager's Guide for
more information.

♦ 

2. 

Stop ICM components.

Refer to the ICM IPCC Administrator Guide for more information.

Stop ICM CTI Servers.

a. 

Stop ICM PGs.

b. 

Stop ICM Distributor.

c. 

Stop ICM Logger.

d. 

Stop ICM Router.

e. 

3. 

Stop Cisco CRA.

Refer to the Cisco Customer Response Applications Administrator's Guide (2.2) for more
information.

4. 

Stop Cisco CallManager.

Refer to the Cisco CallManager Administration Guide, Release 3.0(9) for more information.

5. 

Shutdown Microsoft Windows on all servers.

6. 

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Updated: Aug 08, 2005

Document ID: 18402