Cisco Cisco Interactive Experience Client 4650 Guia De Resolução De Problemas

Ensure that all of the above formats and values are in lowercase.

Only use supported platforms and browser versions for full functionality in the IEM. The supported 
platforms are Windows XP (32bit or 64bit), Windows 7 (32bit or 64bit), and Macintosh OS 10.6.8. The 
supported browser versions are Internet Explorer 8 and 9 (32bit and 64bit), Chrome, Safari, and Firefox 
12 and higher.

If you are configuring the server settings for the IEM in the console screen and have changed the 
password for the Administrator within the Root account, the message “IEM Installation has FAILED!”. 
This message is due to the fact that the IEM ISO in this build is using the default password to check 
whether the IEM is up and running. Future builds will synch the password.

If the message “Startup URL is not configured” is displayed, there is no active policy set. Log in to the 
Cisco IEM and assign a policy to the Cisco IEC4600 Series device.

If the message “Cannot connect to management. Incorrect version x.xx.xx” is displayed, upgrade the 
software on the Cisco IEC4600 Series to a version compatible with the Cisco IEM.

If the error message “503 - Service Unavailable” appears: 

Check if the IEM server is up and running.

Check the performance indicators in the IEM.

The message “Management server is not reachable” indicates that the IEC is in Management Mode but 
the management server is not correct or inaccessible. This message could appear due to a network 
problem, a Proxy Server configuration error, or an incorrect IEM URL. 

Verify that the management console is accessible from the network segment that the IEC is residing 
on. 

Verify that the IEM URL is correct.

Verify the proxy server settings. 

If the IEC cannot discover the IEM: