Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
117
8.4.8
CTI OS Server
Table 8-15: CTI OS Server Counters
Performance Object: Cisco ICM CTI OS
Counter Instance: CTI OS Name
Always
ON?
ON?
Counter Name
Description
Y
CTI OS Active Client Connections The number of CTI OS Active Client Mode
Desktop Connections. This value indicates the
total number of desktops connected to the CTI
OS server. The number of desktops connected to
the A and B side of CTI OS determine the total
desktops connected through this instance of CTI
OS server.
total number of desktops connected to the CTI
OS server. The number of desktops connected to
the A and B side of CTI OS determine the total
desktops connected through this instance of CTI
OS server.
Y
CTI OS Active Monitor Mode
Connections
Connections
The number of CTI OS Active Monitor Mode
Desktop Connections. CTI OS only supports
two monitor mode connections per each CTI OS
server. This value indicates how many monitor
mode connections are in use. After there are
two in use further monitor mode connection
attempts are rejected.
Desktop Connections. CTI OS only supports
two monitor mode connections per each CTI OS
server. This value indicates how many monitor
mode connections are in use. After there are
two in use further monitor mode connection
attempts are rejected.
Y
CTI OS Active Calls
The total number of active calls being tracked
by CTI OS. This value shows how many calls
are currently being handled by CTI OS. This
value should go up and down based on the call
arrival rate and the agent call completion rate.
by CTI OS. This value shows how many calls
are currently being handled by CTI OS. This
value should go up and down based on the call
arrival rate and the agent call completion rate.
Y
CTI OS Configured Skill Groups
The total number of configured skill groups
being tracked by CTI OS. This value should
match the number of skill groups configured for
the PG that this CTI OS is associated.
being tracked by CTI OS. This value should
match the number of skill groups configured for
the PG that this CTI OS is associated.
Y
CTI OS Configured Teams
The total number of configured Teams being
tracked by CTI OS. This value should match the
number of teams configured for the PG that this
CTI OS is associated.
tracked by CTI OS. This value should match the
number of teams configured for the PG that this
CTI OS is associated.
Y
CTI OS Configured Agents
The total number of configured Agents being
tracked by CTI OS. This value should match the
number of Agents configured for the PG that
this CTI OS is associated.
tracked by CTI OS. This value should match the
number of Agents configured for the PG that
this CTI OS is associated.
Y
CTI OS Active Conferences
The total number of active Conferences being
tracked by CTI OS. This value indicates the
number of multi-party calls that are in progress
at any one given time in CTI OS.
tracked by CTI OS. This value indicates the
number of multi-party calls that are in progress
at any one given time in CTI OS.
Y
CTI OS Call Count
The total number of calls handled by CTI OS.
This value only increases and shows the total
number of calls processed by CTI OS since it
last started. This value should increase at the
same rate as the calls per second being shown
This value only increases and shows the total
number of calls processed by CTI OS since it
last started. This value should increase at the
same rate as the calls per second being shown