Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Figure 28: Using Unified System CLI from Command Prompt
On authentication, you can use the CLI from this window, as explained in the following
section.
section.
The CLI allows an optional user input named Instance. In Unified CCE environments, you
do not enter anything. In a Hosted environment, you must enter the instance to access the
diagnostic data for only that particular instance. Fore more information, see the section
Special Consideration for Servers with Multiple ICM Instances.
do not enter anything. In a Hosted environment, you must enter the instance to access the
diagnostic data for only that particular instance. Fore more information, see the section
Special Consideration for Servers with Multiple ICM Instances.