Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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3.4.8
Definition of Agent Performance Settings
Definition
Description
Concurrent requests
The maximum number of SNMP requests that a subagent can
currently process. Any pending requests above this value are
queued.
currently process. Any pending requests above this value are
queued.
Subagent Wait Time
The maximum number of seconds that the master agent waits for a
subagent response.
subagent response.
Subagents
The maximum allowable subagents that the master agent loads.
You can change the amount of information written to the SNMP logs by choosing Verbose (most
information), Normal (Default), or Terse (least information). Change this value only under
direction from Cisco Technical Assistance (TAC).
information), Normal (Default), or Terse (least information). Change this value only under
direction from Cisco Technical Assistance (TAC).
Note: You can retrieve logs using the Analysis Manager.
Click OK to save any changes you have made.
Figure 19: SNMP General Information Configuration Dialog Box