Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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CMSNODE
0x00
0x00
0x00
0xFFFFFFFF
CMS_JSERVER
0x00
0x00
0x00
0xFFFFFFFF
REPLICATION
0x00
0x0F
0xFF
0xFFF
RTCLIENT
0x00
0x0F
0xFF
0xFFF
RTDIST
0x00
0x0F
0xFF
0xFFF
UPDATEAW
0x00
0x0F
0xFF
0xFFF
ISEMAN
0x00
0x00
0x00
0x01
7.1.3
Trace–Router
Process
Level 0
(Default -
Error)
Error)
Level 1
(Warning)
Level 2
(Informational)
Level 3
(Debug)
Notes
APPGW
0x00
0x01
0x07
0x3F
CCAGENT
0x00
0x03
0x0F
0xFF
DBAGENT
0x00
0x01
0xFF
0xFF
DBWORKER 0x00
0x01
0xFF
0xFF
MDSPROC
0x00
0x07
0xFF
0xFF
ROUTER *
Turn off
everything
everything
Route
Requests
Requests
- Network VRU
- Trans Route
- VRU Bank
- CIC Request
- Script Select
- Call Queuing
- Agent changes
- Call Type Real
Time
Time
Use
RTRTRACE or
RTRTEST
RTRTRACE or
RTRTEST
Note: If you
restart the
Router process,
the settings
return to the
default level.
restart the
Router process,
the settings
return to the
default level.
RTSVR
0x00
0x0F
0xFF
0xFFF
7.1.4
Trace–Logger
Process
Level 0
(Default -
Error)
Error)
Level 1
(Warning)
Level 2
(Informational)
Level 3
(Debug)
(Debug)
BAIMPORT
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
0xFF
EMSUserData =
0xFFFF
0xFFFF
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
CAMPAIGN
MANAGER
MANAGER
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
0xFF
EMSUserData =
0xFFFF
0xFFFF
0xFF
EMSUserData
= 0xFFFF
= 0xFFFF
CONFIGLOGGER 0x00
0x0F
0xFF
0xFFF
CSFS
0x00
0x00
0x00
0xFF
CW2KFEED
0x00
0x00
0x00
0x07