Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Chapter 3 Pre-Installation Tasks
Simulated Phones Configuration
3-4
Remote Silent Monitoring Installation and Administration Guide
•
Create the simphone devices and assign MAC addresses;
•
Add line DNs to the simphone devices.
The procedures describe how to create one simphone and its associated line DN.
Additional simphones can be created by using Unified CM's super copy feature or
by creating a batch file.
Additional simphones can be created by using Unified CM's super copy feature or
by creating a batch file.
Note
You must be logged into the Admin interface of a Unified CM cluster before you
can configure your simphones as described below.
can configure your simphones as described below.
Simphone Device Dependencies
To create a Unified CM group:
Step 1
Navigate to System > Cisco Unified CM Groups.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the UCM group name, adding prefix or suffix naming
conventions, if required (e.g., w_RSMSimPhone_3 for Western region three).
conventions, if required (e.g., w_RSMSimPhone_3 for Western region three).
Step 4
Assign the necessary Call Managers to the group. If you have more than one Call
Manager in the cluster, select the subscribers to be part of the group but do not
select the publisher.
Manager in the cluster, select the subscribers to be part of the group but do not
select the publisher.
Step 5
Click Save.
To create a simphone region:
Step 1
Navigate to System > Region.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the region name, adding prefix or suffix naming
conventions, if required.
conventions, if required.
Step 4
Click Save.
Step 5
Add relationships with agent phones to the regions in your environment. Note that
calls between simphones and agent phones must use the G.711 codec.
calls between simphones and agent phones must use the G.711 codec.
Step 6
Click Save.