Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
3-7
Remote Silent Monitoring Installation and Administration Guide
Chapter 3 Pre-Installation Tasks
Simulated Phones Configuration
Step 6
Enter the parameters as listed in Table 3-1. Click Save. The simphone device is
created. Parameters not listed may be left to their default settings.
created. Parameters not listed may be left to their default settings.
Note
Note: Since RSM SimPhones are not created with any specific MRGL, they
default to the system default Annunciator. So, whenever a call is being monitored
using a simphone, the call going on hold will result in default Annunciator music
of beep tones. Since RSM does not support G.729, make sure the region for the
default Annunciator is G.711
default to the system default Annunciator. So, whenever a call is being monitored
using a simphone, the call going on hold will result in default Annunciator music
of beep tones. Since RSM does not support G.729, make sure the region for the
default Annunciator is G.711
Line DN to Simphone Device Association
Each simphone device must have a line directory number (DN) created for it. In
this procedure, a DN of 5040 is assigned to the first simphone device. Subsequent
lines must have a range that is incrementally sequential (e.g., 5041, 5042) and not
used by another device.
this procedure, a DN of 5040 is assigned to the first simphone device. Subsequent
lines must have a range that is incrementally sequential (e.g., 5041, 5042) and not
used by another device.
Table 3-1
Simphone Device Parameters
Parameter
Setting
Device Pool
RSMSimPhone
Phone Button Template
Standard 7941 SIP
Location
As per environment
Built-in Bridge
Off
Phone Personalization
Disabled
Allow Device Control through CTI
Yes
Presence Group
Standard
Device Security Profile
Cisco 7941 Standard Non-Secure SIP
SIP Profile
Standard
Maximum Calls
2 (two)
Busy Trigger
1 (one)