Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Chapter 3 Pre-Installation Tasks
RSM Application User Creation
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Remote Silent Monitoring Installation and Administration Guide
Step 4
Navigate to User Management > User Group.
Step 5
Click Find to display all user groups.
Step 6
Click the i icon in the Roles column for the Remote Silent Monitoring group.
Step 7
Click Assign Role to Group. A new window appears.
Step 8
Click Find to display all group roles.
Step 9
Select the following roles:
•
Standard CTI Allow Call Monitoring
•
Standard CTI Allow Control of All Devices
•
Standard CTI Enabled
Step 10
Click Add Selected. The User Group Configuration page reappears.
Step 11
Click Save.
RSM Application User Creation
An application user named rsmuser must be created on each Call Manager cluster
for RSM. This user derives its permissions from the user group previously
created. The rsmuser must be associated with all simphones in the cluster (with
the exception of simphones in the login pool). It must also be associated with all
agent phones that RSM can monitor.
for RSM. This user derives its permissions from the user group previously
created. The rsmuser must be associated with all simphones in the cluster (with
the exception of simphones in the login pool). It must also be associated with all
agent phones that RSM can monitor.
Simphones in the login pool (i.e., the first five simphone devices) must be
associated with the cluster’s pguser, while all other simphones not in the login
pool are associated with the RSM application user.
associated with the cluster’s pguser, while all other simphones not in the login
pool are associated with the RSM application user.
Note
Whenever a new non-login pool simphone or agent device is created, it must be
associated with the RSM user.
associated with the RSM user.
To add a RSM application user to a cluster:
Step 1
Navigate to User Management > Application User.
Step 2
Click Add New to create a new application user.
Step 3
Enter rsmuser for the user ID.