Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Chapter 5 VRU Configuration
IP IVR Integration
5-2
Remote Silent Monitoring Installation and Administration Guide
Figure 5-1
Default Call Flow Script
IP IVR Integration
RSM installs a basic IP IVR call flow script, which is designed to meet the
majority of VRU needs without modification. Cisco Unified CM or Unified ICME
must be configured to route calls to the RSM call flow on the IP IVR Server.
majority of VRU needs without modification. Cisco Unified CM or Unified ICME
must be configured to route calls to the RSM call flow on the IP IVR Server.
Refer to the following documents for more information: