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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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7-9
Remote Silent Monitoring Installation and Administration Guide
Chapter 7      Troubleshooting
VLEngine Runtime Issues
VLEngine Runtime Issues
The following line may appear in your VLEngine log files and may be safely 
ignored: 
CTIOS Failure: Agent state has been set to Not Ready 
because calls routed to you were not received. Please ask 
your Administrator for help. 
Terminal Not In Domain Log File Message
Symptom
The following message or similar is found in the VLEngine log file 
(located in the C:\CiscoRSM\vlengine\logs directory):
com.cisco.jtapi.InvalidArgumentExceptionImpl: 
Terminal SEP001BD51242CE is not in provider's domain.
Possible Cause
The specified terminal is probably improperly associated to 
the RSM application user account that VLEngine is configured to use.
Recommended Action
Use the Unified CM administration interface to view 
the application user device associations, and ensure that all RSM simphone 
devices, as well as all agent phones, have been added to the controlled list.
Connection to CTI OS Server Denied
Symptom
Monitor Mode connection to CTI OS is denied. 
Possible Cause
Another application may be accessing the CTI OS server with 
a monitor mode connection. RSM may also fail to connect if the CTI OS 
server has security enabled. Check the VLEngine log files, located in the 
C:\CiscoRSM\vlengine\logs directory.
Error Message
INFO | jvm 1 | 2007/11/06 10:33:31 | - CTIOS: Connecting to 
CTIOS Server 10.1.110.18:42028 (backup is 10.1.110.19:43028)