Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Figure 29: PG to be inserted icon

next to it. Tabbed fields also appear on the right for the new PG's configuration information.

Fill in the tabbed fields. (For field descriptions, see the "

" section.

If desired, set security settings on the records. (See the "

" section.)

Click Save to save the newly defined PG in the database.

How to Define a Peripheral

Follow the steps for defining a peripheral:

Follow the steps for viewing a PG. (See the "

" section.)

The selected PG's configuration information appears in the fields on the right. For field
descriptions, see the "

" section.

In the tree list box, select the PG to which you want to add a peripheral. This enables the Add
Peripheral button.

Click Add Peripheral. A peripheral is added to the selected PG in the tree list box. Also a new
set of tabbed fields appear on the right for the new PG's configuration information.

Enter the needed peripheral configuration information in the fields on the right. (For field
descriptions, see "

.")

If desired, set security settings on the records. (See the "

" section.)

Click Save.

After you have defined a peripheral, you can define the trunks, agents, groups, and services
associated with that peripheral.

Configuring the System Peripheral Gateways

On the Administration & Data Server, run the Configuration Manager to add the System
Peripheral Gateways.

How to Configure the System PGs

Use the Configuration Manager tools to add and configure the System PGs.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)