Cisco Cisco Unified Contact Center Enterprise 9.0(1)

If desired, set security settings on the records. (See the "

" section).

Click Save.

Configuring Skill Groups on the Child Central Controller

Access the Configuration Manager on the Child Administration & Data Server to configure
skill groups.

How to Configure Skill Groups on the Child Central Controller

Use the Configuration Manager Skill Group Explorer Tool to configure skill groups SG01 and
SG02 on the Child Central Controller.

Start the Skill Group Explorer Tool .

On the Main window of the Agent Explorer Tool, click Retrieve.

Click Add Skill Group.

The Skill Group tab appears.

Complete all the fields and click OK.

The skill group name appears in the list, as with all Explorer tools.

Select the Skill Group Member tab and click Add.

The Add Skill Group Member dialog appears.

Select the agents to add to the skill group, then click OK.

The agents become members of the skill group.

Select the skill group in the tree list, then click Add Route.

The Route tab appears.

Provide the Route Name and click Save.

The route name appears in the tree list and the skill group is added to the peripheral.

Repeat this to add one more skill group.

Click Save, then Close to exit the Skill Group Explorer Tool.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)