Cisco Cisco Unified Contact Center Enterprise 9.0(1)

How to Change Your Password

Follow these steps to change your password:

Click Change Password.

Enter your new password in the enabled Password field.

Re-enter your new password in the enabled Confirm password field to ensure you have typed
it correctly.

Click Save to set your new password.

Agents

An agent is a person who handles calls from a peripheral or supervises those who do. You need
to set up each agent associated with each peripheral.

Use the Configuration Manager's Agent Explorer to configure agents.

Note: If partitioning is enabled, you need supervisor privileges to add or remove an agent from
a skill group and you need administrator privileges to define an agent record and to edit it in
other ways.

The system software also provides a utility that allows you to insert and update agent records
based on data in a text file. For more information, see the "

" section.

How to View or Modify an Agent(s) Record

To view or modify an agent(s) record, follow these steps:

In the Configuration Manager menu, select Tools > Explorer Tools > Agent Explorer. The
Agent Explorer window appears.

In the Select filter data box, select the peripheral with which the agent is associated. Enter any
other filters you want and click Retrieve.

The retrieved enterprise names for the agents are displayed in the list box.

Select the agent name whose properties you want to view and use the tabs on the right side of
the window to view the properties.

Edit the properties appropriate. See the online help if you have questions.

When finished, in the Agent Explorer window, click Save.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)