Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Figure 41: Configuration Manager Route Tools

How to Define or Modify a Route

Use the Configuration Manager's Route Bulk tool to create multiple routes. To create individual
routes, use the Configuration Manager's Explorer tool appropriate for the route target. Follow
the instructions in the online help.

The following instructions apply in general to all the Explorer tools dealing with routes.

In the appropriate Explorer window:

•

To define a new route, select the target for which you are creating the route and click Add
Route.

•

To modify a route, select the route.

In the Route tab, enter values for the following fields:

•

Name. A unique name for the route. You might derive the name for the route from the skill
target and service associated with it. For example, you might have a route associated with
the Dallas.TeleSales service and the Dallas.Sales skill group. You might name the route
Dallas.TS_Sales.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)