Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Configuring the NAM for the Unified CVP VRU Leg (Type 7)
Step 1
On the NAM AW, open Configuration Manager > Tools > Explorer Tools > Network VRU
Explorer tool.
Explorer tool.
Step 2
Click Retrieve.
Step 3
Click Add.
The Network VRU Tab displays.
Step 4
Specify a Client type of Type 7.
Step 5
Provide a Name.
Step 6
Highlight the Network VRU that you just created.
Step 7
Click Add Label.
The Label Tab displays.
Step 8
In the label field, enter the network routing number.
Note: Make sure the Network VRU label is identical in both the NAM and CICM. It is
recommended that the Network VRU name be identical as well to avoid confusion.
recommended that the Network VRU name be identical as well to avoid confusion.
Step 9
Select Normal for the type.
Step 10
Select the Routing Client.
The Routing Client was created during the PG configuration. See
for more information on the routing client.
Step 11
Click Save.
Define System Information and Default Network VRU on the NAM
Step 1
On the NAM AW, open Configuration Manager > Tools > Miscellaneous Tools > System
Information.
Information.
The System Information window displays.
Step 2
Define the Minimum Correlation Number by setting it to the starting number for the Correlation
ID, for example 10000.
ID, for example 10000.
Step 3
Define the Maximum Correlation Number by setting it to the ending number for the Correlation
ID, for example 99999.
ID, for example 99999.
Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)
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Chapter 13: Example Deployment
Cisco Unified Contact Center Hosted with Cisco Unified Customer Voice Portal Comprehensive Deployment