Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

The CTI Server is a Unified ICM component that
allows an external CTI application to communicate
with a PG. The CTI Server is part of the Cisco
Enterprise CTI product.

You can install the CTI Server on the same
machine as the Peripheral Gateway software or on
a separate machine.

8. Install CTI OS or Cisco Agent Desktop
software.

," for CICM configuration

instructions.

9. Install one or more customers on the shared
CICM.

For additional information, refer to the following documents:

•

 (http://www.cisco.com/en/US/products/

sw/voicesw/ps556/prod_installation_guides_list.html)

•

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_guides_list.html)

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/

prod_installation_guides_list.html)

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps14/

prod_installation_guides_list.html)

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/

products_user_guide_list.html)

•

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps427/products_user_guide_list.html)

•

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps427/products_user_guide_list.html)

Cisco Unified Contact Center Hosted Component Software Configuration Tasks

Subsequent chapters in this book guide you through configuring each Unified CCH
component/functionality area. Each chapter contains a list of the configuration tasks for that
component, as well as a list of prerequisites that must be met before that component can be
configured.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)