Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Select the Enable CTI Application Use checkbox.

Click Insert.

The window changes.

To put the user and the route point together you must associate the devices. Click Device
Association and then click Select Devices.

All the Device names and extensions appear.

Select all of the devices that you want this user to control. The Unified CM PG User controls
the IP phones; the Unified IP IVR User controls the Route Points for Unified IP IVR DNs and
the Ports.

Select the No Primary Extension radio button.

Click Save.

Cisco Unified Communications Manager Multi-tenancy Configuration

Unified CM clusters in Unified CCH can be shared across multiple servers. However, special
configuration must take place to ensure that calls can not be inadvertently transferred between
server instances. Single multiple customer instances can exist on a single Unified CM cluster,
so you need to configure Unified CM for multi-tenancy.

Multi-tenancy in Unified CM is achieved by using Route Plan Partitions and Calling Search
Spaces to restrict direct calls between customer instances.

The following sections describe Partitions and Calling Search Spaces, and how they can be used
in multi-tenant situations.

Partitions and Calling Search Spaces

A partition comprises a logical grouping of directory numbers (DNs) and route patterns with
similar reachability characteristics. Devices that are typically placed in partitions include DNs
and route patterns. These entities associate with DNs that users dial. For simplicity, partition
names usually reflect their characteristics, such as “NYLongDistancePT,” “NY911PT,” and so
on.

A calling search space comprises an ordered list of partitions that users can look at before users
are allowed to place a call. Calling search spaces determine the partitions that calling devices,
including IP phones, soft phones, and gateways can search when attempting to complete a call.

When a calling search space is assigned to a device, the list of partitions in the calling search
space comprises only the partitions that the device is allowed to reach. All other DNs that are
in partitions not in the device calling search space receive a busy signal.

Partitions and calling search spaces address three specific problems:

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)