Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

The Add Calling Search Space window displays.

a.

Calling Search Space Name — Enter a name in the Calling Search Space Name field. The
name can comprise up to 50 alphanumeric characters and can contain any combination of
spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each calling search
space name is unique to the plan.

The name can comprise up to 50 alphanumeric characters and can contain any combination of
spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each calling search space
name is unique to the plan.

Note: Use concise and descriptive names for your calling search spaces. The
CompanynameLocationCalltype format usually provides a sufficient level of detail and is short
enough to enable you to quickly and easily identify a calling search space. For example,
CiscoDallasMetroCS identifies a calling search space for toll-free, inter-local access and transport
area (LATA) calls from the Cisco office in Dallas.

b.

Description — Enter a description in the Description field.

The description can comprise up to 50 alphanumeric characters and can contain any combination
of spaces, periods (.), hyphens (-), and underscore characters (_).

c.

Selected Partitions — Select the partitions to add to this calling search space from the list
of available partitions. You can limit the list of partitions by using the following field.

d.

Available Partitions — Enter the character(s) that are found in the partition name that you
are seeking and click Find.

Partition names that match the character(s) that you entered display in the Available Partitions
box.

To add multiple partitions that are not contiguous, hold down the Control (Ctrl) key while
clicking on multiple partitions. Click the arrow button between the two list boxes to add the
chosen partitions.

To add the new calling search space, click Save.

The message “Status: Insert completed” displays.

To add more calling search spaces, click Add New and repeat this procedure.

Setting Up Duplicate Extensions in Different Customer Instances

You can use duplicate extensions in different instances in a Unified CCH environment. To
accomplish this, you must associate the device targets with the appropriate peripheral using the
/PID configuration parameter. This ensures that the device target is tied to the peripheral; other
peripherals will not recognize it. To associate a device target with a peripheral:

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)