Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Step 1
Determine what Unified CVP Network VRU types you need to define.
Step 2
Define an Unified CVP Network VRU.
Step 3
Set the Enable Expanded Call Context option.
Step 4
Define expanded call context (ECC) variables for Unified CVP.
Step 5
Define the default Network VRU.
Step 6
Configure the Peripheral Gateway (PG) for the Unified CVP.
Step 7
Associate a Dialed Number, Call Type, and Routing Script to a specific customer instance.
How to Configure the Dynamic Routing Client
When Unified ICM uses the Translation Route to VRU method to route a call to a type 2 SCI
VRU, the VRU becomes the new routing client for the call. This means that the next Connect
message is sent to the VRU to connect the call (to an agent, for example). The dynamic routing
client feature is required to allow Unified ICM to make a subsequent network transfer using the
new VRU routing client.
VRU, the VRU becomes the new routing client for the call. This means that the next Connect
message is sent to the VRU to connect the call (to an agent, for example). The dynamic routing
client feature is required to allow Unified ICM to make a subsequent network transfer using the
new VRU routing client.
Dynamic routing client capability is required for the following call scenarios:
•
Receiving a call on a converged enterprise network after a carrier pre-route using Unified
CVP (release 2.1 and later) to control the call.
CVP (release 2.1 and later) to control the call.
•
Using pre-routing for load balancing purposes before the call is sent to an Unified
CVP-controlled network with call context and cradle to grave reporting capabilities.
CVP-controlled network with call context and cradle to grave reporting capabilities.
•
Supporting Outbound Option for Unified CCH where a shared Network VRU is used for
providing announcements to targeted phones/answer machines.
providing announcements to targeted phones/answer machines.
In an environment where the routing client is not capable of Network Transfer, all the pre-route
calls must be transferred to Unified CVP via Translation Route To VRU to take advantage of
the network transfer feature.
calls must be transferred to Unified CVP via Translation Route To VRU to take advantage of
the network transfer feature.
To configure Unified CVP as a dynamic routing client:
Step 1
Configure the Unified CVP machine used for Dynamic Routing Client like any other, with the
following exceptions:
following exceptions:
•
In Configuration Manager > Network VRU Explorer, define the machine as a Type 2
VRU.
VRU.
•
In Configuration Manager > PG Explorer, on the Routing Client tab, de-select Network
Transfer Preferred for this peripheral.
Transfer Preferred for this peripheral.
Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)
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Chapter 4: Installing and Configuring Cisco Unified Customer Voice Portal for Cisco Unified Contact Center Hosted
About Configuring Unified CVP for Cisco Unified Contact Center Hosted